Shipping policy
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Shipping & collection
Oaklenz products are made to order. Full payment is required before production begins.
Production time
Production normally takes approximately two weeks after we receive full payment and, where custom logo engraving is selected, approval of the final logo artwork.
This is the estimated production time. Shipping time is additional.
Shipping
We ship with DHL Express. Shipping costs are stated in your personalised quote before you confirm your order and make payment.
Delivery time depends on the destination and the carrier. Any applicable import duties or customs charges are additional and are payable by the customer.
Collection
Collection is also available by appointment. Let us know when requesting your quote if you prefer to collect your order, so we can arrange the details with you.
Questions
For questions about production, shipping or collection, contact info@oaklenz.be.